Last Friday I found myself stranded at the softball field. My car would not start. Of course it happened at the worst possible time. Chey's friend was hit by a ball during the game and I was leaving to get an ice pack when I discovered my car was dead. The windows were down since it was a nice night. Can you guess what happened next? It started pouring down rain. So there is sat for 30 minutes, rain soaked, with kids in the car and fuming over the few men I know here who were unwilling to come help me. Finally the games were over and the coach and a stranger tried to jump start my car. It took two tries, but they got it going.
It was 8pm and I went straight to Sears. The automotive department is open to 9pm. I leave Chey with the other kids in the car, since I can not turn my car off, and head inside. No one greets me or offers to help. Finally I get the salesman's attention. I ask if they can check my battery since I just broke down. Mind you, I am still wet and still reeling over how long it took to find someone to jump start me. The guy looks at me and says "yeah, I'm not taking on anymore work tonight cause we need to clean the shop." WTF! I have worked retail my whole life and I could not ever imagine turning away a customer, an HOUR before closing, because we were cleaning! Cleaning is to be done during down time or AFTER hours! Anyway, I look at the guy and say "I don't even live here in Fairbanks, I live all the way out in North Pole, every place else is closed already, so once I leave here and go home and turn my car off, if it doesn't start tomorrow, I am screwed." His response "yep, your screwed." He is lucky a little old lady walked in and was standing behind me. All I wanted to do was grab those keys hanging around his neck and jab them in as many places as possible.
I have always used Sears for all our tire needs. 4 our of past vehicles, including the one I am driving now, have all gone to Sears for tires. But after my experience last week, I will never give them my business again.
To Courtney,
ReplyDeleteI'm so sorry for the terrible night you had but especially for the way you were treated at one of our Automotive centers. I want to help make sure that this situation is brought to that store's attention and corrected. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the following screen name, which I created, (Courtney Courtland) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support